WHITE PAPERS
The Growing Importance of the Patient Experience: A Focus on Service Helps Practices Preserve Patient Loyalty and Attract New Patients
Healthcare is a service industry and patient expectations of their providers have changed. The patient experience has taken on a larger role in how patients judge their overall quality of care. Find out how QualDerm’s Service Excellence initiative fosters a culture of service by: Establishing a physician-led committee to guide, implement and provide ongoing support for the service-focused program. Promoting service standards that align with the QualDerm Pillars of the Patient/Teammate Experience. Encouraging and empowering all staff members to provide outstanding service and to professionally manage issues as they arise.
36% of patients say they have left a healthcare provider in the past two years – 8 of 10 did so because of poor in-person experience and/or lack of access and communication.
Technology’s Increasing Role in Practice Management: Patient Expectations, Need for Efficiency are Driving the Push for Automation
Technology’s reach within modern day dermatology practices extends well beyond electronic health records. As everyday life becomes increasingly automated, patients expect the same convenience from their healthcare providers. Partnering with QualDerm gives affiliated practices access to a dedicated, experienced IT department to manage all elements of the practice’s technology (EHRs, phones, computer, printers, websites, automated patient communications, and more), in-house IT Help Desk and onsite training, and pro-active maintenance and security for IT systems.
QualDerm doesn’t force specific technologies on our affiliated practices. We work with each practice to determine their needs. Sometimes that means upgrading a current system or integrating a new one. QualDerm understands that each affiliated practice is unique, so we help them utilize the tools that are the best fit for them. - Josh Metzger, QualDerm’s Vice President of IT and Security
Physician Recruitment and Revenue Cycle Management
A dermatology practice’s long-term viability hinges on two factors: consistently meeting patients’ needs and effectively managing the business side of the practice. Learn more about how QualDerm helps its affiliated practices recruit new physicians and improve revenue cycle efficiency to ensure the practices’ long-term success.
Revenue Benchmark Report
Increasing a dermatology practice’s revenue can be a challenge. However, enhancing efficiencies in revenue cycle management, workflow and data reporting can have a significant impact on a practice’s bottom line. See how your practice compares to industry benchmarks. Plus, find out how QualDerm practice partners increased up-front co-pay collections by 27%, expanded Electronic Funds Transfers (EFT) by 10% to improve cash flow, and utilized proprietary daily analytics reports to close patient charts 25% quicker to enhance billing efficiency.
Physician Autonomy
Consolidation in dermatology, while not new, is still in the early stages. Dermatologists who are considering partnership frequently inquire about two key issues: physician autonomy and control over their careers. The QualDerm model was established to achieve “True Partnership” with physicians. In fact, physician autonomy and physician leadership are core elements in our model. Learn more about how physicians who partner with QualDerm maintain their autonomy and control over their careers.
QualDerm’s culture of quality and physician leadership was central to our decision to partner with them. - John A. Zitelli, MD Zitelli & Brodland, P.C.
MACRA Compliance: The Financial Impact on Dermatology Practices
The Medicare Access and CHIP Reauthorization Act (MACRA) went into effect January 1, 2017. Under this program, physicians can either earn a bonus or be penalized via reduced reimbursement. Learn more about how MACRA can impact your practice’s bottom line: The difference between the minimum and maximum reimbursement rates can add up to more than a $1M over just a few years. In the first year under MACRA, QualDerm-affiliated practices are on track to capitalize on reimbursement bonuses that CMS has ear-marked for exceptional performers. MACRA-required quality data can be leveraged during payer contract negotiations – QualDerm used this data to increase reimbursement rates with the market’s largest payer by 7%.